Return and exchange
RETURN (EXCHANGE) OF GOODS OF PROPER QUALITY
If the goods did not meet your expectations, you can return them in accordance with Article 9 of the Law "On Consumer Protection" within 14 days from the date of receipt, provided that:
- The product is in its original condition, without traces of use and exploitation;
- The integrity of the original packaging with all labels and tags intact;
- The availability of documents confirming the purchase of the goods (shipping invoice, receipt).
ATTENTION! Goods specified in the Law "On Consumer Protection" are not subject to exchange/return. You can find this list at the link.
RETURN (EXCHANGE) OF GOODS OF UNSUITABLE QUALITY
If during the warranty period manufacturing defects of the goods (defects) were detected, you can return it in accordance with Article 9 of the Law "On Consumer Protection" during the warranty period, provided that:
- The presence of documents confirming the purchase of the goods (shipping invoice, receipt).
ATTENTION! The goods specified in the Law "On Consumer Protection" are not subject to exchange/return. You can familiarize yourself with this list at the link.
PROCEDURE FOR RETURN (EXCHANGE) OF GOODS OF UNSUITABLE QUALITY
- Make sure that the returned goods meet the conditions of return/exchange.
- Call us at +38 (050) 946 11 42 or +38 (063) 512 49 87 and fill out an application for the return of the goods.
- Send the goods to the sender's address. The address is indicated on the waybill that was issued to you upon receipt of the goods.
- Refund or exchange of goods is carried out within 3 business days from the moment of receipt of the goods
PROCEDURE FOR RETURN (EXCHANGE) OF GOODS OF UNSUITABLE QUALITY
- Make sure that the returned goods meet the conditions of return/exchange.
- Call us at +38 (050) 946 11 42 or +38 (063) 512 49 87 and fill out an application for the return of the goods.
- Send the goods to the sender's address. The address is indicated on the waybill that was issued to you upon receipt of the goods.
- Refund or exchange of goods is carried out within 7 working days from the moment of receipt of the goods.
YOU CAN RECEIVE THE COSTS FOR THE RETURN OF THE GOODS:
To a bank card
WHO PAYS FOR THE DELIVERY?
- Return and exchange of goods of proper quality is carried out at the expense of the buyer and the carrier "Nova Poshta".
- Return and exchange of goods of inadequate quality is at the expense of the seller (store) and the carrier "Nova Poshta".